About Mellowmuse

Based near Tokyo, Japan, Mellowmuse aims is to produce high quality yet affordable audio software for musicians. Mellowmuse Software was setup in June 2008 by English musician and programmer Gary Newby. Gary has been writing and recording professionally since the mid 80's.

Technical Support

If you have any difficulties using our software, please email us. Include as much information as possible about your system set-up so we can deal with your issue as efficiently as possible. Technical support is available by email to registered users only: mmsupport@mellowmuse.com

Sales

Please direct all pre or post sales enquiries to: mmsales@mellowmuse.com

Forum

Check our forum as it often contains useful feedback and insights from other Mellowmuse customers. You must register in the forum to post, this is separate to your user account.

Plugin Formats

Our Windows plug-ins are XP SP2/Vista/Windows 7 x32/x64 compatible. Our Mac plug-ins are universal binary format, for OSX 10.4.x and upwards and will work on G4/G5 macs as well as Intel processor based models. All builds are 32bit at present. 64bit versions are on the way. A VST 2.4 or Audio Units compatible host is required. RTAS versions require Pro Tools 7.4 or higher, or v8.01 or higher.

Purchasing

Credit card orders are processed securely via PayPal. Once your order has cleared you will be emailed instructions on downloading your license. Remember to check for any spam filtering on your mailbox. Note that you do not need to be a member or sign up to use Paypal.

Demo Versions

All Mellowmuse plugins run in demo mode if there is no license file present. The only limitation of demo mode, is the insertion of silence at random intervals after a few minutes of use. Purchasing and installing a license removes this limitation. It is not necessary to install the plugin again.

Refunds

All software sales are non-refundable. Please try out the demos of our software before purchasing, to make sure your system is compatible, and that our software meets your requirements.

Free Updates

All plugin updates are free to our customers.

License

You may install each plug-in you purchase on up to 3 machines which you own at any one time. Licenses are non-transferable at present.

Installation and Authorising

Simply place the license key file you download from our user area, into the same folder as the plugin to authorise it. The default plugins folder locations are:

Anti-Virus Software

On Windows you may occasionally receive a warning from some Anti-Virus software when installing. This is because some AV programs unable to deal with our software protection adequately. As long as you download from this site you can safely ignore these false positives.